Refund Policy

• If your framed art arrived with a defect – please, ask the post service to give you a document with information about the damaged parcel. We need that document and photos of the parcel for a refund or a replacement. Or we need to get the product back to us for a refund. Contact us as soon as possible with that information.
• If your framed art arrived in a wrong colour, wrong product and so on – please contact us within 6 hours after delivery, we will reply and solve this problem: make a refund or send you a new one for free. If you contact us about the defected item after 6 hours since the item was delivered, unfortunately, we can not offer a product replacement.
• Cancellation. You are able to cancel your order with no penalty! Contact us within 1 hour after creating an order for the cancellation to be applied. Please note that if you ordered a custom-designed framed art, 10% fee will be deducted from your refund to cover the design process
• Return and refund. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and not used.
  To complete your return, we require a receipt or proof of purchase and photo proofs that package was not unpacked.

  The customer is responsible of the returning postage cost. If you are shipping an item over $24, you should consider using a trackable shipping service or purchasing shipping insurance.

• Contact us at info@gimmestone.com to get our full refund process and get your return number.
• All Framed Art sales are FINAL. If you have any questions or concerns with a product on our site, please send us an email at info@gimmestone.com before committing to purchase.
• Custom and bespoke orders are not eligible for a return, refund or cancellation.

Sale/Customized items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. Customized products can’t be refunded too.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@gimmestone.com

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@gimmestone.com and ship your item to our stock address.

Shipping
To return your product, you should ship your product to our stock address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are ship a parcel back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.