Request a return

If you would like to return any item(s), for either a refund or exchange, you'll need to write us info@gimmestone.com

It is important that all conditions are met:

  • If your package did not arrive on time, please write to us. We'll try to help you!
    Our processing time usually takes 1-3 days. After that, all terms depend on delivery. First, sometimes international parcels are poorly tracked. Therefore, if there were no movements for a long time with your track number, it could have been changed by your local mail. Secondly, the delay can be caused by customs. Unfortunately, we can not influence this in any way. If 30 days have passed since the order was placed and the parcel is still not delivered, write to us and we will make a request for our mail. They will try to find the parcel. If it is lost, we will offer you a free replacement or refund. Please be patient. We will age for you, and we want our goods to please you!
  • Please don't send any items back to us until you've completed a Return Request and have a Return Authorisation (RA) number. Any returns received without an 'RA Number' will not be processed.
  • Any returns must be in resalable condition and in its original packaging. 
  • Once we approve your return, we'll send you details of where to send your order to, and what happens next.
  • When we've received the return it can take up to 5 working days to process your request and issue a refund or exchange. We may contact you to discuss options, and if you've requested an exchange to confirm the product you'd like.
  • Items must be returned within 30 days of the order date.
  • We may ask you to provide photos if an item is damaged, faulty or the wrong size.
  • We also need a tracking number for returns. Please, when you ship to return, please send us tracking number of the parcel.

 Customers will need to cover the cost of returning any items to us unless an item is faulty or we have made a mistake with your order.